Regulator and licenceGaming Control Board Curaçao, OGL/2008/6192/902
Get help
Gambling helpProblem Gambling Foundation of New Zealand
Jeetcity Casino complaints route
What happens if support cannot fix it?
You will know exactly which step to take and who reads it once support stops helping.
The details you send first
Send the full story to [email protected], quoting your account email and any chat or payment reference. You get a written record of the issue from the start.
Before a manager, after a reply
Support reads the complaint and answers with what they found and what they can do. Check the reply for the reference number before you go further.
Jeetcity Casino senior review
Ask the same thread for a manager review and say why the answer missed the mark. Jeetcity Casino then has someone senior look at the file again.
Jeetcity Casino regulator step
Should the reply still fall short, you can take the case to the Gaming Control Board Curaçao, the regulator that licenses the casino. They decide independently of us.
Jeetcity Casino department inboxes
The e-mail address for each department
After this table you will know which inbox owns your question.
Six common questions settled in a line or two, so you can get back to play.
trustCan I get help in my own language?+
Live chat and e-mail both run in English, Hindi, Bengali and Urdu. Say which one you prefer at the start and the agent stays in it. The phone line is staffed in English.
trustWhere do I ask for my personal data?+
Privacy requests go to [email protected], and the team confirms who you are before handing anything over. A copy of your data usually reaches you within a few days. Deletion follows once any legal record-keeping ends.
trustDo I need to check the casino licence first?+
Jeetcity Casino N.V. holds license OGL/2008/6192/902 from the Gaming Control Board Curaçao. The company is registered there as 981951. You do not need to chase a New Zealand licence to check who runs the site.
trustWhy do they need my details before they help?+
An agent matches your account using your full name, date of birth and the e-mail address on it. Recent payment details can settle a close call. Your password is never part of that check, and no one will ask for it.
trustWhat if I would rather shut my account?+
Closing an account takes one message to [email protected] from your registered address. Confirmation lands in the same inbox once it is done. If gambling has become a problem, say so and self-exclusion is set up the same day.
trustWhy would I wait for business hours if I need help?+
Support is open 24 hours a day, 7 days a week, so late nights and weekends are covered. Chat, e-mail and phone all stay live through public holidays too. Times are quoted in NZST for New Zealand players.
Jeetcity Casino operator
Who holds your account details?
You will have the company, licence and address in front of you before you play or write.