Kept in your hands

Set your own limits at Jeetcity Casino

By the time you sign in you must be 18 or older, and every account at Jeetcity Casino carries deposit limits, loss limits, session time reminders, self-exclusion and reality checks.

Set a limit

Gaming Control Board Curaçao licence OGL/2008/6192/902 held by Jeetcity Casino N.V. since 2008

Four facts to start with

Before the first spin, after the last

You will know the ages, the licence, the helpline and the email to reach.

Minimum age18+

Licence holderGaming Control Board Curaçao, OGL/2008/6192/902

Gambling Helpline Aotearoa0800 654 655

Limit and exclusion questions[email protected]

A softer brake

Take hold of the tools in your account

Because calm habits beat good intentions, the tools sit inside every account rather than behind a request to support.

Before the mood shifts

It caps how much you can pay in during a set window, so the evening's budget is fixed before the mood changes. Switch it on the moment you plan a session rather than after a costly one.

A net to catch you

It stops play once your losses reach a ceiling you chose earlier. Switch it on when you notice that chasing a bad run has started to feel familiar.

Notice the hour

It flags how long you have been playing, so a quick look at the clock is not left to you alone. Switch it on if sessions tend to stretch past what you intended.

Self-exclusion

It closes your account to play for a chosen stretch, so the decision is made once rather than every evening. Choose it when stepping away matters more than any single session.

Reality checks

It shows a periodic summary of your time and spend while you play, so the picture stays honest. Switch it on when you would rather see the figures as they build.

Within your reach

How do I set a limit?

Small and plain, the steps follow the same calm path our support team walks with you.

Past the lobby

Sign in with your email address and password, then look for the settings area attached to your profile rather than the games lobby.

Finding the section

Inside settings, look for the responsible gambling area. Every control listed there applies to your account alone, not to anyone else's.

Choose the figure

Choose deposit limits, loss limits or session time reminders, then pick a figure you can live with on an ordinary week.

Once you save it

Save the change and read the confirmation shown on screen. If anything is unclear, our team answers around the clock by chat, email or phone.

The night you call

A confidential voice, whenever you need one

After reading this, you will know which free services answer in this country, and how to reach each.

Gambling Helpline Aotearoa

Free and confidential, the Gambling Helpline Aotearoa answers at any hour for players and for relatives, and you can also reach it by text if talking feels too much. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Counselling at no cost, plus peer and cultural support across eighteen clinics nationwide, with a freephone and a text line open Monday to Friday, mornings into late afternoon. pgf.nz

Safer Gambling Aotearoa

Health New Zealand runs this information site for people who gamble and for their families, covering signs of harm, practical tips and a finder for support close to home. safergambling.org.nz

When entertainment turns into pressure

Noticing these signs early makes the next step easier, because a deposit limit set before play or a pause on the account works best while things are still manageable. Neither is a verdict on you.

Read down this list and see whether any of it sounds like your own week.

Hiding your play from family
Chasing money you have lost
Playing past the time you planned
Borrowing to keep playing
Feeling flat when you are not playing
Spending money set aside for bills
Arguing at home about gambling

How do I keep gambling away from my family?

When a teenager signs up. One detail matters more than any other: nobody under 18 may hold an account here. Documents are checked before a first withdrawal, so an age given at sign-up is tested against proof before money leaves the account. Each person may hold only one account.

A calmer shared device. On a shared phone or family computer, blocking software keeps gambling sites out of reach without anyone watching the screen. Install it while the device is calm, and let the person using it know it is there. That keeps the rule visible rather than secret.

Talk first, then call together. The first conversation goes better without blame, and with a simple offer: talk about what you have noticed, then call the Gambling Helpline Aotearoa together. A relative who listens first is easier to trust than one who arrives with a verdict.

Stepping back for a day, or for far longer

Room to think it over. A short pause puts a break of hours or days on the account without closing it for good, and you set it yourself from inside the casino account. Play stops for the time you choose, and the account reopens on its own when that time is up.

Closing the door for months. Self-exclusion closes access for a long period instead of a brief rest, and once it is on it cannot be undone early. Ask for it in the casino account; from then on you cannot sign in, and the closure holds for the full stretch you agreed.

The morning you know it is time. No national self-exclusion register covers this country, so your account here is where the exclusion is set, and it reaches every platform the operator runs. Where that is not enough, the Gambling Helpline Aotearoa will talk it through with you.

Five quick answers

What a pause does, what it does not

Five questions New Zealand players ask, answered plainly, so you know where each tool sits.

Does the mobile version have the same limit settings?+

Yes. The account section on a phone carries the same tools as the desktop version, so deposit limits, loss limits and self-exclusion are all reachable there. Nothing is hidden behind a request to support.

If I self-exclude here, am I blocked at other casinos?+

No. New Zealand has no national self-exclusion register, so an exclusion set in your Jeetcity Casino account covers this account only. Other casinos will not know about it, which is why many people tell someone close to them.

Where do I go if I want to change a limit later?+

Back to the same section of your account, where each tool shows what is currently in place. From there you choose a tighter limit or adjust another of the settings whenever you need to.

Can a self-exclusion be lifted before it ends?+

No. A self-exclusion runs for the whole period you chose and is not shortened partway through. Pick a span you can live with, because the door stays shut until it finishes.

How do I close my account permanently?+

Write to [email protected] and ask for the account to be closed for good. Support confirms once it is done, and the account stays shut rather than reopening by itself.